Privacy Policy

Who we are

Donaldson Electric Works Pty Ltd (ABN 44 628 297 183, ACN 628 297 183) operates this website. In this policy, “we”, “us” and “our” means Donaldson Electric Works Pty Ltd of 1/207 McDougall Street, Wilsonton, Toowoomba QLD 4350.

We are committed to protecting your privacy and we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you send an enquiry through this website, we collect the information you give us. That may include your name, business name, phone number, email address, your location, details about the equipment or application you are asking about, and any photo or file you choose to upload.

When you visit this website, we also collect technical information automatically, including your IP address, browser type, device type, the pages you visit, how you arrived at the site, and how long you stay. This is collected through cookies and similar tracking technologies.

Why we collect it

We use the information you give us to respond to your enquiry, prepare a quote, supply and service equipment, and keep in touch with you about your enquiry. We use the technical information to understand how the website is being used, to improve it, and to measure and improve our advertising.

Cookies and tracking

This website uses cookies and tracking technologies provided by third parties. These allow us to understand how people use the site and to show relevant advertising to people who have visited it. The services we use are:

• Google Analytics — to measure how the website is used.
• Google Ads — to measure the results of our advertising and to show ads to people who have visited this website.
• Meta (Facebook and Instagram) — to measure and show advertising on Facebook and Instagram.
• LinkedIn — to measure and show advertising on LinkedIn.

These services collect information about your visit and may combine it with information they already hold about you. You can control cookies through your browser settings, and you can opt out of personalised advertising through the settings offered by Google, Meta and LinkedIn.

Who we share it with

We do not sell your personal information. We may share it with service providers who help us run our business and this website, including our website host, our email provider, and the advertising and analytics providers listed above. We may also disclose information where we are required to by law.

Some of these providers store information overseas, including in the United States.

How we hold it

We take reasonable steps to protect the information we hold from misuse, loss, and unauthorised access. We keep enquiry information for as long as we need it to do business with you and to meet our legal and record-keeping obligations.

Accessing, correcting or deleting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us at [email protected] or on 07 4632 4866.

Complaints

If you believe we have mishandled your personal information, contact us at [email protected]. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page.